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SHIPPING & RETURNS

Shipping Policy

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Shipping within the United States

  • All orders placed on SaneScientistCosmetics.com are shipped via USPS.

  • We ship within the United States, including Hawaii and Alaska, and US territories, excluding Guam and Puerto Rico.

  • We are pleased to offer USPS Priority Mail to APO/FPO addresses.

  • We do not ship to P.O. boxes.

  • We are unable to accept international billing addresses or P.O. box billing addresses at this time.

 

Address Verification

  • Please review your shipping information at checkout to prevent errors or delays.

  • If you need to make changes or correct an error in your shipping address, please contact us at info@SaneScientistCosmetics.com as soon as possible. Note that address changes may result in additional charges.

 

Free Shipping

  • Enjoy FREE standard ground shipping within the United States on orders with a subtotal of $70 or more.

  • For orders with a subtotal of $200 or more, we offer FREE two-day shipping.

  • Flat-rate shipping fees apply to orders below these subtotals.

 

Shipping Methods, Costs, and Times

  • Shipping times indicate transit time and do not include order processing time (typically 24-48 hours, Monday through Friday, excluding holidays and weekends).

  • Please allow additional transit time for APO/FPO addresses and deliveries to Hawaii, Alaska, and US territories.

  • For shipping questions, contact us at info@SaneScientistCosmetics.com.

 

Retail Delivery Fee in Colorado

  • Colorado orders are subject to a retail delivery fee of $0.27 due to updated sales tax laws and ordinances effective July 1, 2022.

  • Please note that this fee is nonrefundable if you make a return.

 

Order Cancellations & Modifications

  • To cancel an order, email us at info@SaneScientistCosmetics.com as soon as possible. We will make every effort to accommodate your request.

  • We cannot cancel individual items from an order.

  • If your order is canceled, you will receive an email notice, and you will be refunded for canceled items.

  • To update your shipping address, email us at info@SaneScientistCosmetics.com immediately.

 

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Return Policy

 

Return Authorization

  • If you're not completely satisfied with your purchase, email us at info@SaneScientistCosmetics.com within 30 days of purchase for a return authorization and mailing information.

  • Lightly used items are eligible for a refund of the purchase amount, minus shipping.

 

Returning Products

  • Email us at info@SaneScientistCosmetics.com for return authorization and mailing information.

  • Our warehouse does not accept returns; using the provided return authorization and the correct return address is crucial.

  • For your protection and prompt delivery, use FedEx, UPS, or USPS insured Parcel Post to return items.

  • Please note that shipping fees are non-refundable, and you are responsible for your own return shipping costs.

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Refund Process

  • After we receive your return, please allow up to three business days for your refund to be processed.

  • You will receive a return confirmation email, and the refund, including sales tax, will be issued to your original payment method.

  • Returns for orders paid by gift cards will be processed to a new gift card sent to the original email.

 

Note

  • Only items purchased on SaneScientistCosmetics.com are eligible for return. If you purchased our product from an authorized retailer, please contact them for assistance.

 

Missing or Damaged Packages

  • If your package was damaged during transit, save the box and merchandise, and contact us at info@SaneScientistCosmetics.com immediately.

  • If your package is missing, check your property for any hidden packages.

  • Notify us within three days of the scanned delivery date at info@SaneScientistCosmetics.com if the package is not found. We will assist you in tracking the package.

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